Privacy Policy
Qelvea Beauty
Last updated: 01/01/2026
1. Introduction
Qelvea Beauty (“Qelvea,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
- visit our website
- book or receive services
- communicate with us
- provide feedback or enquiries
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Qelvea Beauty provides professional cosmetic services including lash, brow, and makeup treatments.
For the purposes of data protection law, Qelvea Beauty is the data controller responsible for your personal information.
3. Information We Collect
We may collect and process the following types of personal data:
3.1 Personal Identification Information
- Name
- Contact details (email address, phone number)
3.2 Booking & Service Information
- Appointment details
- Service history
- Consultation notes relevant to treatment suitability
- Aftercare-related information
3.3 Health & Sensitivity Information (Limited)
Where necessary and with your consent, we may collect limited information relating to:
- allergies
- sensitivities
- skin or hair conditions relevant to treatment
This information is collected solely for safety and service delivery.
3.4 Website & Communication Data
- messages sent via contact forms
- email or direct message correspondence
- basic website usage data (cookies, where applicable)
4. How We Use Your Information
We use your personal data to:
- manage bookings and appointments
- deliver safe and suitable services
- communicate before and after appointments
- provide aftercare guidance and support
- maintain accurate records
- improve service quality and consistency
5. Use of Information in Relation to QFRI
The Qelvea Refined Finish Index™ (QFRI) is used internally as a professional quality framework.
Personal data may be used internally to:
- assess service outcomes
- refine professional practice
- maintain quality standards
No personally identifiable information is ever published, shared, or used externally in connection with the QFRI.
Any data used for internal analysis is anonymised.
6. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract – to deliver booked services
- Consent – where you provide information voluntarily
- Legitimate interests – to operate and improve our business
- Legal obligation – where required by law
You may withdraw consent at any time where consent is the lawful basis.
7. Sharing Your Information
We do not sell or trade your personal data.
Your information may be shared only:
- with service providers required to operate bookings or payments
- where legally required (e.g. regulatory or law enforcement requests)
All third parties are required to protect your data appropriately.
8. Data Storage & Security
We take appropriate technical and organisational measures to protect your data, including:
- secure storage systems
- limited access to personal data
- confidentiality controls
Data is retained only for as long as necessary to fulfil its purpose or meet legal requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- object to or restrict processing
- request data portability
- withdraw consent
To exercise your rights, please contact us using the details below.
10. Cookies & Website Use
Our website may use basic cookies to ensure functionality and improve user experience.
You can manage or disable cookies through your browser settings.
11. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services or website constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Qelvea Beauty
[ste.mills42@gmail.com]
[www.qelvea.com]